SEEING GREEN
Lots of associations are thought of when we hear the month of March. For some it is all about basketball and March Madness. For others it is the time of seasonal change when March comes in like a lion and…
Customer Excellence Versus Customer Service
In today’s retail environment, there are many departments that handle interaction between customers and the retail establishment. Think of the different departments imbedded under one roof of your favorite retail shopping experience. There might be as many as 10 persons…
HOLIDAY SUCCESS – IT’S YOUR CHOICE!
Success comes in many ways. One way to help ensure success with a task is to establish goals and write them down where they can be seen, evaluated and re-evaluated to make sure everyone is working on the same plan…
WHO ARE YOU?
As you move forward in the year 2012, it is time to take a few minutes before all the holidays are upon you and ask some serious questions about your business and set yourself and co-workers on a path for…
MAKE VALENTINE’S DAY A SUCCESS!
Just about the time when you think if I have to look at one more red arrangement, I am going to go crazy! Well, you may not want to look at another red arrangement, but many of your customers do…
IT’S NOT OVER YET
It is hard to believe that the holiday season is coming to a close and we are starting at New Year! But as you are sweeping up the final remain of the pine needles, wiping the glitter from the shelves…
IT’S THE MOST WONDERFUL TIME OF THE YEAR!
It’s hard to believe this is the last week before Christmas! What an exciting time for everyone as the clock ticks away. Children are counting the days until Santa arrives while retailers count the days until the last candled centerpiece…
UP, UP AND UPGRADE!
Customers are all about having choices. If you are not quite sure, just stand and listen at your local Starbucks and listen to the number of choices the customer makes. It takes ordering a cup of coffee to a whole…
TOO GOOD TO BE TRUE? ….IT USUALLY IS!
During most prime time floral buying seasons, offers seem to pop up all over from suppliers, growers, importers and farm direct for shipping products to you. And of course, they do look so tempting, but ask yourself this very important…
SHOP CHECK UP
Take a quick look around your store…all the displays are fresh, well stocked and ready to greet your customers – check. All the lights are in working order – check. All the sales staff has been properly trained to handle…
